Music Streaming Platform Customer Expert, Italian – English

Role Overview

• Providing Email and chat support for our clients;
• Answering to ,,How to” and ,,FAQ” questions;
• Assisting with account and payment-based questions and problems;
• Providing assistance with troubleshooting.

Requirements

• Excellent Written skills in Italian (C1);
• Good Verbal & Written skills in English (B2 or above);
• Valid work-permit to work in the EU;
• Previous Experience in Customer Service is a plus;
• Communication skills and ability to maintain good relationship with customers;
• Positive attitude and great interpersonal skills, with a “can do” attitude;
• Ability to present complex information in a simple and understandable way;

Benefits

• Long-term job security with permanent contract;
• Additional health insurance and life insurance;
• 21 days of paid annual leave;
• 1.5h paid breaks per day;
• Food vouchers;
• Clear career path within the company;
• Ability to work from home;
• Competitive salary;
• World-class on-the-job training;
• Fully digital employee services through eSignature;
• Employee assistance program, including 24/7 access to psychological support;
• Employee discounts portal, featuring over 20 exclusive discounts;
• Employee referral program;
• Rewards and recognition program;
• Multisport card partially covered by the company;
• In-house learning and development portals with training options for Certification;
• Multiple events organized in the office for employee engagement as well as wellness initiatives;
• Gift for birth or adoption;
• Corporate social responsibility events and team buildings;
• Exposure to global business knowhow.