Coordinate assigned both planned and unplanned capital construction, maintenance, disaster relief, and environmental health & safety projects by creating and managing scope, and monitoring vendor performance to ensure successful and timely completion
Maintain detailed knowledge of projects for corporate reporting, and both internal and client communication
Serve as primary communication to client stakeholders regarding projects telephonically, electronically, and in person to ensure the highest level of client satisfaction
Build and grow a regional project vendor base to provide project services
Partner with internal team members to onboard new vendors and monitor vendor scoring
Partner with operations teams to ensure strong communication and issue resolution
Prevent and/or resolve escalated vendor and client issues with proactive relationship management to ensure exceptional customer experiences
Ensure quality control of vendor relationships and processes; investigate complaints and guarantee highest levels of customer service
Understand client objectives, challenges and needs through clear communication with both the corporate team and regional clients
Foster a positive team environment
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned
Perform all tasks of the Special Projects Coordinator with less supervision while serving as a role-model and resource to Special Projects Coordinators new to the role

Bachelor’s Degree or higher in a relevant area of study or relevant experience
2+ years of project coordination/management experience preferably in commercial retail branches of banks or retail stores
Experience and knowledge of Commercial Construction estimating, means and methods, accounting, project administration, and a thorough understanding of industry practices.

Senior Special Projects Coordinator

Key skills