Bilingual Customer Success Agent – Spanish/English

Role Overview

• Support FMC’s Call Center operations.
• Provide exceptional service to customers, answering their queries, and resolving their issues.
• Answer inbound and making outbound calls, responding to customer requests within set timeframes.
• Deliver exceptional quality of service to every customer.
• Provide information and knowledgeable assistance by pulling up loan information quickly and accurately.
• Build positive relationships with customers.
• Maintain regular and punctual attendance.
• Perform other related duties as assigned.

Requirements

• Must be local to Jacksonville, FL and fluent in both Spanish and English.
• High School Graduate/GED.
• 0-1 Years related work experience preferred.
• Ability to multitask and be comfortable in a fast-paced work environment.
• Top-notch communication skills.
• Must have excellent service orientation and ability to engage with customers.
• Patience and politeness in explaining policies and procedures to customers.

Benefits

• Equal Employment Opportunity: Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
• Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation.
• Comply with all company policies and procedures.