Maintain readiness in a fast-paced contact center work environment to support military spouses
Receive initial calls from military spouses via a live hand off using call center technology
Receive incoming live chats from military spouses
Assess military spouses’ needs and provide them with individualized available Government-approved resources
Provide education and career advising, including but not limited to: Provide recommendations regarding opportunities for online and distance education and training; Educate military spouses on the availability of financial assistance resources to assist in decision-making; Assist spouses with understanding Federal, state, and local occupational licensing
Provide credentialing information for select career fields
Schedule career coaching appointments
Assist spouses with troubleshooting website access associated with SpouseWorks programs
Assist with the administration of a Department of Defense military spouse scholarship program
Maintain government provided case management system, spouse profiles, and scholarship accounts

Bachelor's degree AND 4+ years professional experience providing high quality and in-depth educational, career, or employment advising or coaching to diverse ADULT populations
Three (3) years' experience in training development and delivery, public speaking, group presentation and facilitation skills preferably in adult education, medical or non-medical setting
Two (2) years' experience supervising or overseeing the delivery of social services and/or education programs, systems and services
U.S. Citizenship due to US Government systems access
Home internet service with speeds in excess of 3Mb in both directions (upload and download)
Strong technology and research skills
Ability to navigate multiple computer systems simultaneously
Positive, approachable personality coupled with strong communication skills
Active listener to interpret the needs of the client and provide the required support and/or resources
Ability to accommodate a full-time training schedule for the first 6-8 weeks of employment if hired

Must have a home office set up
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Career Advisor

Key skills