Associate Analyst – Order to Cash

Role Overview

• Review assigned customer accounts, sending statements to customers, establish collaborate communication.
• Responsible for the resolution and management of outstanding invoices and delinquent accounts.
• Audits and analyzes aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts.
• Resolve and collect overdue account balances and payment discrepancies through research, communication and follow up with customers and/or sales teams.
• Partner with leadership to make recommendations on account management strategies.
• Research invoices for billing accuracy; audit and collaborate with internal business partners to correct disputed invoices.
• Determine root cause of disputes, report process deficiencies and recommend & execute needed improvements.
• Respond to customer inquiries in a timely manner; maintain departmental productivity goals.
• Maintain customer contacts in collections tool.
• Research, validate, and submit customer refunds, internal write off requests, cash application offset requests.
• Properly document all collection activity in the AR system.

Requirements

• Bachelor’s degree or equivalent related work or military experience
• 2 years of experience billing, commercial account receivable experience, or cash applications
• Advanced computer skills with an emphasis on Microsoft Office (Excel)
• Excellent organizational skills with the ability to multitask and prioritize work to meet company and departmental goals.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days