Work closely with clients to deliver implementations, enhancements, and strategic support for their use of Kraken
Identify new ideas and technology to improve the product
Ensure a balance between flexibility for the client and efficiency for the product
Support the business with issue resolution for the product
Support the engineering teams to deliver product features
Ensure we are constantly reviewing and adapting to customer and business needs

Experience delivering tech in energy distribution is preferred
Ideally, experience in or understanding of meter to cash processes in distributors
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Strong agile delivery experience and product management skills
Experience of product management and customer journeys
Experience working with technical stakeholders (developers, QA, solution architects)
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Degree qualified equivalent, with strong client delivery and/or product ownership experience
Patience
our clients are undergoing huge transformations that take time and require our understanding
Consulting experience is a plus

Client Delivery Lead – Kraken Distribution

Key skills