Immigration Consultant

Role Overview

• Review and manage multiple client cases, ensuring deadlines for immigration applications are met.
• Advise clients on work permits, residence permit, and broader immigration queries.
• Respond to client emails and calls, providing timely updates or escalating issues internally.
• Prepare and submit documentation, including completing official forms and maintaining digital case files.
• Coordinate logistics such as booking appointments with authorities and supporting expatriates with registrations or bank setup.
• Liaise with colleagues, partners, and external authorities to keep processes moving smoothly.
• Track case progress, update statuses, and follow up on outstanding actions or approvals.
• Proactively identify opportunities to expand services, strengthen client relationships, and contribute to growing the client base through upselling or referrals.
• Participate in team discussions and stay up to date with changes in immigration regulations.

Requirements

• Hold a Bachelor’s or Master’s degree (HBO/university level), ideally in Law or a related field
• Have additional certification and/or demonstrable experience of a minimum of 3 years' in immigration, or global mobility
• Proven experience managing client relationships and acting as a trusted advisor
• Familiarity with Dutch immigration processes and authorities
• Have experience identifying and acting on opportunities to expand services within existing client relationships, positioning yourself as a trusted advisor who adds value beyond core casework
• Have experience managing client retention and growth, understanding broader client needs and supporting cross-sell, upsell, and new business opportunities
• Have exposure to identifying business opportunities and contributing to client growth
• Experience working with international clients or expatriates
• Client-focused and relationship-driven, with a strong service mindset
• Proactive, confident, and comfortable initiating conversations with clients
• Highly organised and able to manage multiple priorities
• Resilient and able to perform well under pressure
• Collaborative team player with a flexible and positive attitude
• Detail-oriented with strong accuracy
• Strong stakeholder management and relationship-building skills
• Ability to identify upsell and cross-sell opportunities within existing client portfolios
• Excellent verbal and written communication (Dutch and English)
• Strong planning, organisation, and prioritisation skills
• Analytical thinking and problem-solving capability
• Ability to manage client expectations and deliver high-quality service
• Maintaining market and regulatory awareness to add value to client conversations

Benefits

• Job Benefits not explicitly mentioned