Records Coordinator

Role Overview

• Maintains all quality management system documentation at the company level
• Assists and trains functional document control administrators and management in documenting procedures in accordance with certification standards
• Provides support for the Quality Management System (QMS)
• Provide weekly metrics on new, in progress, and completed medical records requests
• Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets
• Manage, organize, copy, scan, and analyze medical records to ensure accuracy, integrity, and timely fulfillment of medical record requests
• Travel to providers offices to complete medical record requests via Electronic Medical Records Systems
• Manage electronic and physical records, ensure compliance with federal regulations and agency directives, and support the full records lifecycle from creation to disposition
• Stay up-to-date with medical records and health information release regulations (e.g., HIPAA)
• Provides document control administrator and management training and support for QMS
• Updates ISO 9000 and quality management documentation at the company level
• Maintains files, records, and documentation in accordance with certification standards
• Works with vendor, document control administrators, and management to maintain and enhance the QMS documentation system as well as to maintain, develop and test any enhancements
• Compiles performance metric reports, management review reports, and score cards
• Provides documentation control for management review meetings
• Prepares and distributes minutes and task list
• Plans internal/external audits
• Performs documentation audits for auditors
• Documents audit findings in a final report presentation

Requirements

• Bachelor's Degree
• 3 years of experience working in quality management systems such as ISO 9000, TQM, Baldrige, CMMI, COPC, NCQA or URAC
• Strong organization, judgment, customer service, persuasion, and communication skills
• Knowledge of the ISO 9000 system elements and/or Total Quality Management (TQM)
• Ability to use software applications to develop training materials
• Preferred: Excellent presentation skills
• Preferred: Strong analytical skills
• Preferred: Computer systems support knowledge
• Preferred: Knowledge of mathematical or statistical concepts and the ability to use complex mathematical calculations
• Preferred Licenses and Certificates: Certified Quality Improvement Associate or other quality certification

Benefits

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more