Supporting and maintaining enterprise endpoint management platforms, including Symantec CMS (Altiris), Microsoft Intune, and Microsoft Configuration Manager (SCCM)
Owning the Windows device lifecycle, from build and configuration through to patching, upgrades, and retirement
Acting as a technical escalation point, following structured fault resolution and incident processes
Delivering software deployment, endpoint security controls, vulnerability remediation, and patch compliance
Supporting project and change delivery, including platform upgrades and service improvements
Identifying opportunities to standardise, optimise, and automate endpoint management processes
Producing and maintaining technical documentation, runbooks, and knowledge articles
Creating and executing system test plans to support change and release activity
Collaborating closely with wider service teams and Lines of Service to ensure client and operational requirements are met

Proven experience in a similar endpoint management or EUC role, ideally within a large, complex enterprise environment
Strong hands-on experience with Altiris, Intune, and/or SCCM (Altiris experience is highly desirable)
Solid understanding of Windows endpoint environments and device lifecycle management
Strong technical troubleshooting and root-cause analysis skills
A good working knowledge of TCP/IP networking, including VLANs, proxies, firewalls, and subnets
Experience working on organised project activity alongside BAU support
Clear and confident written and verbal communication skills
Comfortable working collaboratively across technical and service teams

23 days’ holiday (rising to 27) with the opportunity to buy extra leave
Company matched pension
Life assurance
15 weeks’ fully paid maternity, adoption and shared parental leave
Paternity pay of two weeks
Volunteering for our charity partners or a cause of your choice
opportunity to take a paid day out of the office
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career

Endpoint Management Specialist

Key skills