Serve as the first point of contact for patients, caregivers, and healthcare providers—answering questions, resolving concerns, and providing education.
Guide new patients through the onboarding process with empathy, professionalism, and attention to detail.
Handle a high volume of phone calls, using active listening and de-escalation skills for challenging situations.
Multitask and prioritize effectively—navigating multiple computer screens and systems while capturing all necessary patient information.
Work independently from home, reliably following shift, break, and lunch requirements.
Collaborate with internal teams to support referrals and admissions.

2+ years’ experience in healthcare or customer service, including working with insurance benefits
Strong verbal and written communication, empathy, and active listening—especially by phone
Comfort with computers and Microsoft Office; able to multitask and navigate multiple screens
Reliable, organized, and able to work independently from home as scheduled
High school diploma or GED

Patient Care Coordinator

Key skills