Key skills
BICommunicationAccount Management
About this role
Role Overview
- Own and execute the day-to-day technology relationship with key B2B partners
- Work in close partnership with the Account Management team to ensure partner technology solutions are stable, compliant, scalable, and aligned to business objectives
- Serve as both a technology relationship lead and operational quarterback, bridging partners with internal technology, product, compliance, and delivery teams
- Emphasize governance, execution excellence, proactive communication, and the creation of repeatable processes that enable scale across the partner ecosystem
- Act as the primary technology point of contact for Account Executives and internal stakeholders
- Coordinate and lead bi‑monthly digital experience and technology review meetings
- Function as SME for partner solutions, communicating capabilities, constraints, and dependencies to U.S. Bank teams
- Own and coordinate partner technology compliance reviews, including CAT submissions and follow-ups
Requirements
- Strong background in B2B technology relationships, integrations, and platform‑based solutions
- Proven experience liaising between business, technical, compliance, and product teams
- Working knowledge of APIs, UAT environments, certificates, and platform lifecycle management
- Ability to manage complex partner ecosystems with multiple dependencies
- Excellent communication skills with both technical and non‑technical stakeholders
- Demonstrated ability to manage ambiguity and build new processes or functions
- Bachelor’s degree or equivalent relevant experience
- 8+ years of experience in technology relationship management, technical account management, or similar roles within the financial services, payments, or related industry
- Experience working with enterprise partners and regulated environments
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law