Own end-to-end measurement of Lantern's mid and lower funnel — from member identification through provider selection, scheduling, and case completion
Build and maintain dashboards and reports that give operations and member services leaders clear visibility into conversion rates, drop-off points, and performance trends
Identify where and why members fall out of the funnel, quantifying the impact and surfacing root causes
Develop conversion benchmarks and targets across segments, cohorts, and channels
Build attribution frameworks that connect operational interventions (outreach, navigation support, provider recommendations) to conversion outcomes
Analyze the performance of member services agents and care coordinators, developing productivity metrics and real-time monitoring capabilities
Partner with the Engagement Analytics Manager and Member Services leadership to define KPIs and build the reporting infrastructure to track them
Translate analytical findings into clear, structured recommendations — written and verbal — for operational and executive audiences
Respond to ad hoc analytical requests from Member Services and Operations leadership with speed and accuracy
Document methodologies, definitions, and data sources so the team builds on a reliable foundation
Leverage AI tools to automate recurring reporting tasks, identify anomalies at scale, and accelerate the production of analytical outputs — building toward systematic solutions that reduce manual effort across the team

3-5 years of experience in an analytics role with a focus on funnel, conversion, or operations performance
Strong SQL skills — you can independently build complex queries and navigate large relational datasets
Proficiency in Tableau, Power BI, or a similar BI tool for dashboard creation
Experience with Python for data manipulation and analysis
Proven ability to define measurement frameworks from scratch — you have built tracking and reporting where none existed before
Strong communication skills: you can explain analytical findings clearly to operational stakeholders.

Senior Analyst, Engagement Analytics

Key skills