Act as the primary technical liaison between the sales team and clients, providing in-depth product knowledge and guidance throughout the sales cycle.
Conduct comprehensive product demonstrations and presentations, showcasing the features and benefits to potential clients in a clear and concise manner.
Collaborate closely with the sales team to identify client requirements and propose tailored solutions that address their specific challenges.
Offer technical expertise and guidance during the development of proposals, ensuring that proposed solutions align with client objectives and industry best practices.
Facilitate smooth transitions from pre-sales to post-sales support, working closely with support teams to ensure customer satisfaction and successful onboarding.
Provide technical training and support to the sales team on product updates, new features, and industry trends to enhance their understanding and ability to effectively communicate the value of the product.
Maintain a deep understanding of the competitive landscape and market trends, offering insights and recommendations to refine the product positioning and sales strategy.

College/University Degree or Diploma in Engineering, IT, Computer Science, or equivalent experience.
3-5 years’ experience using various computer, mobile and cloud software solutions (i.e., AXIOM, IEF, FTK, Encase, XRY, GrayKey, GrayKey FasTrak, DVR Examiner, Magnet Witness, Griffeye, VeraKey, Cellebrite, Oxygen etc.)
3-5 years’ experience working with or managing deployments of forensic tools within a network environment.
3-5 years’ experience working in investigations involving multimedia, with tools such as DVR Examiner, Magnet Witness, and Griffeye.
Experience with cloud and virtual machines is desirable.
Experience of private sector incident response, EDRM or corporate internal investigations is desirable.
Ability to translate technical knowledge for different audiences.
Excellent verbal and written communication skills in English. Other language skills will be considered a plus.
Ability to travel approximately 40% of the time.

Solutions Consultant

Key skills