Protection of Family Links Field Officer

Role Overview

• Develop and maintain contacts with families of missing/captured persons and other enquirers, understand their unique situation, needs, and requests, and respond accordingly
• Have an in-depth knowledge of the missing caseload, analyze cases, and propose appropriate follow-up action
• Contribute to all data being duly and timely entered
• Carry out timely calls to families of missing/captured
• Provide advice and support to other protection team members on compliance with internal missing cases procedures.
• Assess and propose alternative solutions/updates to improve the existing procedures
• Organize and carry out awareness-raising sessions with families of missing/captured and authorities to disseminate ICRC actions
• Contribute to maintaining synergies with Ukrainian Red Cross Society (URCS), including involvement in outreach activities with families of missing and engagement with authorities (dissemination sessions, etc.)
• Ensure synergies with other operational departments, including internal referrals
• Identify needs of families and maps and assess relevant external services available to families of missing/captured
• Support gatherings of families and, together with Protection colleagues, maintain regular contact with family associations

Requirements

• Ukrainian citizenship or permanent residence permit in Ukraine
• University degree or relevant professional experience
• 3-5 years’ experience in the field of social, political, or economic sciences or similar
• Experience with the ICRC or another humanitarian or international organization is an asset
• Good command (written and spoken) of English, Ukrainian, and Russian to effectively communicate with the affected populations
• Computer literacy
• Self-motivated with a strong commitment to teamwork and humanitarian principles
• Flexible, enthusiastic, and willing to learn
• Ability to work independently, as well as effectively under supervision
• Confidence in managing projects and staff
• Ability to organize and prioritize multiple tasks
• Ability to work within a diverse team and establish and maintain good working relations in a multi-ethnic, multi-cultural, and multi-disciplinary environment

Benefits

• Employment contract according to Ukrainian labor law
• Flexible working arrangements
• Annual paid 20 working days' vacation
• Medical insurance for employees and family
• ICRC Institutional training
• Individual development covered by ICRC
• Foreign language courses
• Convenient office location in the city center