Develop and maintain contacts with families of missing/captured persons and other enquirers, understand their unique situation, needs, and requests, and respond accordingly
Have an in-depth knowledge of the missing caseload, analyze cases, and propose appropriate follow-up action
Contribute to all data being duly and timely entered
Carry out timely calls to families of missing/captured
Provide advice and support to other protection team members on compliance with internal missing cases procedures.
Assess and propose alternative solutions/updates to improve the existing procedures
Organize and carry out awareness-raising sessions with families of missing/captured and authorities to disseminate ICRC actions
Contribute to maintaining synergies with Ukrainian Red Cross Society (URCS), including involvement in outreach activities with families of missing and engagement with authorities (dissemination sessions, etc.)
Ensure synergies with other operational departments, including internal referrals
Identify needs of families and maps and assess relevant external services available to families of missing/captured
Support gatherings of families and, together with Protection colleagues, maintain regular contact with family associations
Requirements
Ukrainian citizenship or permanent residence permit in Ukraine
University degree or relevant professional experience
3-5 years’ experience in the field of social, political, or economic sciences or similar
Experience with the ICRC or another humanitarian or international organization is an asset
Good command (written and spoken) of English, Ukrainian, and Russian to effectively communicate with the affected populations
Computer literacy
Self-motivated with a strong commitment to teamwork and humanitarian principles
Flexible, enthusiastic, and willing to learn
Ability to work independently, as well as effectively under supervision
Confidence in managing projects and staff
Ability to organize and prioritize multiple tasks
Ability to work within a diverse team and establish and maintain good working relations in a multi-ethnic, multi-cultural, and multi-disciplinary environment
Benefits
Employment contract according to Ukrainian labor law