Serve as a critical link between customers, Product Management, and Development by resolving support issues.
Investigate, troubleshoot, and resolve software issues while maintaining clear communication with customers throughout the support process.
Execute functional, regression, integration, and user acceptance testing for software releases, enhancements, and defect fixes.
Collaborate with Product and Development teams to improve software quality, testing practices, and release readiness.
Create and maintain support, QA, and process documentation, including a minimum of one knowledge base article or test plan per quarter.

Minimum 5 years of experience in technical support, software support, quality assurance, or a related role.
Strong troubleshooting, analytical, and problem-solving skills.
Experience testing on-premises, web-based, enterprise, or SaaS software applications.
Ability to document software defects and technical issues clearly and accurately.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and work independently.
Experience working with ticketing systems and issue-tracking tools.

Professional and timely technical support to customers
Maintain a Customer Satisfaction (CSAT) score of 90% or higher
Contribute to ongoing improvements in support processes, testing procedures, and product quality.

QA Specialist – Technical Support

Key skills