Lead and oversee business analysis efforts across complex, enterprise-level initiatives, ensuring alignment to strategic priorities
Provide leadership, coaching, and development for Technical Business Analysts, including performance management and mentorship
Establish and maintain standards for requirements documentation, process mapping, and solution design practices
Serve as a liaison between business stakeholders, IT, PMO, and executive leadership
Drive cross-functional alignment and facilitate decision-making across competing priorities, dependencies, and constraints
Oversee development of business requirements, functional specifications, and process documentation to ensure clarity and quality
Guide solution design, ensuring recommendations are scalable, efficient, and aligned with enterprise architecture
Lead risk identification, impact assessment, and mitigation planning across initiatives
Partner with PMO and leadership teams on portfolio planning, prioritization, and governance processes
Support full SDLC execution, including oversight of UAT strategy, testing coordination, and implementation readiness
Drive continuous improvement of business analysis frameworks, tools, and methodologies
Provide executive-level reporting, insights, and recommendations to inform strategic decisions
Serve as a subject matter expert across systems, processes, and business domains
Maintain reliable attendance and perform other duties as assigned.

Bachelor's degree preferred in business management, leadership, computer science or related field.
5+ years of experience required
3+ years supervisory, management, and relationship-building skills preferred
Experience working within a technology-driven organization supporting enterprise systems and cross-functional initiatives.
Working knowledge of higher education operations and systems (e.g., SIS, CRM, ERP, LMS) and the broader student lifecycle preferred.
Demonstrated experience documenting business processes, business rules, and cross-functional workflows.
Proficiency with process mapping and flowcharting tools (e.g., Visio or similar platforms).
Experience producing structured requirements documentation (e.g., BRDs, FSDs) and supporting initiatives through the full Software Development Life Cycle (SDLC).
Working knowledge of SDLC processes, including both Waterfall and Agile methodologies.
Experience working within ticketing and work management systems (e.g., Jira or similar platforms).
Foundational knowledge of SQL and the ability to create and interpret queries to support analysis and validation activities.
Understanding of organizational structures, governance, and operational dynamics within complex environments.

Associate Director, Technical Business Analyst

Key skills