Partner Success Manager, Spanish Speaking

Role Overview

• Build and maintain strong relationships with MSP partners
• Guide partners through structured onboarding for each new customer deployment
• Track customer usage patterns across your partner's portfolio
• Conduct regular check-ins and quarterly business reviews with partners
• Collaborate with technical support and pricing specialists
• Identify and pursue expansion opportunities within your partner portfolio
• Use available tools and partner feedback to improve partner experience
• Maintain accurate, up-to-date records in Salesforce

Requirements

• 2+ years of customer success, account management, or partner-facing experience
• Channel partner understanding with familiarity working with resellers, distributors, or managed service providers
• Relationship-building skills with the ability to connect with diverse personalities
• Balanced approach to understanding partner needs and clients' objectives
• Results-oriented mindset with proven ability to meet targets
• Organized multi-tasker who can manage multiple partner relationships simultaneously
• Clear communicator who writes professional emails and leads productive calls/videos
• CRM proficiency with hands-on experience in Salesforce or similar platforms
• Bilingual fluency in both English and Spanish

Benefits

• Competitive compensation structure with the opportunity to exceed bookings targets
• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses