Product Development Specialist

Role Overview

• Execute at the U.S. and Canadian market level the strategic product development initiatives
• Identify and originate bundled product opportunities at the intersection of DTNA vehicles, DTFS financing, insurance, extended warranty, service contracts, telematics, and other aftermarket programs for the US and Canadian markets
• Combine commercial instinct, customer/dealer empathy, competitive observation, and DTNA programs/product knowledge and market understanding to generate proposition ideas and maintain a living concept pipeline
• Define, scope, and execute market pilots in US and Canada to validate the most promising propositions; establish clear success criteria and KPIs upfront; capture pilot learnings; author detailed rollout plans; and deliver a complete deliverables package (rollout plan, business case, pricing structures, operational requirements, KPIs, dealer enablement, and customer-facing collateral inputs) to the Revenue, Marketing, Operations and Credit teams for implementation
• Build and champion the strategic product roadmap for DTFS bundled offerings in the US and Canadian markets; prioritize initiatives based on revenue potential, strategic fit, and implementation feasibility; present pipeline updates and recommendations to senior leadership on a regular cadence
• Serve as primary New Product Development interface with DTNA leadership for US and Canadian commercial vehicle programs; operate as liaison between DTNA CSG, New Truck Pricing, Parts & Warranties teams and NPD teams; use that proximity to detect emerging program signals and bundle opportunities early
• Translate each concept into a defensible business case (NPV, IRR, sensitivity analysis, multi-entity margin projections) and clear KPIs
• Direct the Analyst to perform detailed financial modeling; review, integrate, and challenge the outputs; partner with Finance, Treasury (discount/hurdle rate, cost of funds), Tax, Risk/Credit (loss assumptions), Remarketing (residuals), and Pricing (rate strategies) to source and validate inputs; challenge assumptions where they constrain bundle viability
• Perform continuous competitive benchmark analysis of captive finance, commercial banking, insurance, and aftermarket competitors in the US and Canadian markets; catalog competitive DTFS products, white-space opportunities, and emerging propositions from competitors; translate benchmark insights into specific concepts for the pipeline
• Manage, coach, and develop one direct report (Product Analyst); set goals, conduct performance reviews; foster a culture that pairs analytical rigor with commercial creativity and entrepreneurial ownership
• Partner with IT, Operations, Engineering, Credit, Risk, Compliance, Legal to translate pilot designs into technical business specs and operational readiness plans; engage DTNA and Mexican Product Lead counterparts on US/Canadian regulatory implications
• Use the DCI/CSI surveys to research and develop an instinct for unmet needs that fuels new bundle or product ideas; partner with Canadian Product Lead on tri-country synergies and provide backup coverage as required

Requirements

• Bachelor's degree in Business Administration, Economics, Finance or IT
• Working knowledge of OEM parts programs, warranty products (extended warranty, full-service contracts), and service contract economics as bundle components
• Expertise in commercial vision and idea origination
• Minimum of 3 years of experience: * ability to identify bundle / product opportunities at the intersection of multiple products and partners * ability to land ideas with rigorous business cases and KPIs * navigation of unstructured and change-intensive environments
• Minimum of 2 years of experience: * Credit, Finance, Remarketing and Strategy * Commercial truck parts and warranties * Telematics and connectivity services: working knowledge of fleet telematics, connected vehicle services, and how data-driven services integrate into commercial finance bundles * Leading cross-functional projects * Embedded cross-organizational collaboration with OEM partners
• Required skill sets: analytical; presentation; facilitation; problem solving; project management

Benefits

• annual bonus program
• 401k company contribution with company match up to 6% as well as non-elective company contribution of 3
• 7% depending on age
• starting at 4 weeks paid vacation
• 13+ calendar holidays
• 8 weeks paid parental leave
• employee assistance program
• comprehensive healthcare plans and wellness programs
• onsite fitness (at some locations)
• tuition assistance and volunteer paid time off
• short-term and long-term disability plans