To achieve monthly targets assigned.
To ensure that all Retention activities are directed at meeting assigned targets.
To develop and implement Retention strategies and objectives as well as set challenging Retention target and ensure that these targets are achieved.
To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
To drive cross sell effort.
Analysis of leads received.
Conversion of leads into Retain
Updating all the systems as per the call with the customer.
Processing of the request or offer given to the customer.
Constant follow up with the department concerned whether the process is delayed or not fulfilled as per the customer’s request.
Handling of all customer issues and resolving the same at the earliest and highlight them to TL.
Maintaining all records of approval, requests and reports handled.
Compilation of daily and monthly reports and MIS for the team.

University Graduate.
1-2 years’ experience in similar work environment.
Preferably has a practical marketing background.
Have strong Sales and customer focus and ability to think creatively and work under pressure.
Excellent presentation skills.
Good team player with driven attitude.
Business sensitive.
Have analytical and computer skills.
Adaptable and versatile.

Senior Relationship Officer, PL Retention

Key skills