Implementation Manager

Role Overview

• Lead end‑to‑end implementation cycles, including discovery, data readiness, configuration, integration, UAT, go‑live, and post‑launch transition.
• Develop and maintain project plans, timelines, milestones, RAID logs, risk mitigation plans, and status reports.
• Facilitate internal and external project meetings, including kickoffs, milestone reviews, and working sessions.
• Oversee cross‑functional project teams to ensure timely completion of tasks and proactive issue resolution.
• Identify and mitigate risks; escalate blockers to leadership as needed.
• Ensure implementation activities meet quality standards, data security requirements, contractual obligations, and industry regulations (e.g., HIPAA, CMS).
• Serve as the primary point of contact during implementation, ensuring a responsive, solution‑oriented client experience.
• Provide clear and timely updates, action items, and next steps.
• Prepare and deliver client‑facing materials including status decks, project updates, training materials, and process documentation.
• Present complex or technical concepts to both technical and non‑technical stakeholders, including client leadership.
• Coordinate data mapping, validation, ingestion, and quality checks across healthcare file types (claims, eligibility, provider, pharmacy, etc.).
• Transcribes requirements into actionable tickets, supporting grooming and sprint planning with Engineers.
• Demonstrate strong understanding of analytics workflows, data mining concepts, audit/recovery processes, and payment integrity operations.
• Support integrations related to complex claims audits, COB, subrogation, pharmacy, data mining services, payment integrity algorithms, and other related workflows.
• Design, refine, and optimize operational workflows based on client requirements and product capabilities.
• Diagnose operational or system‑related issues and collaborate internally to resolve them.
• Develop user guides, SOPs, quick‑start guides, implementation plans, and process maps for client and internal use.
• Maintain clear, auditable documentation for all implementation activities.
• Deliver training on platform features, workflows, AI‑driven tools, and processes to clients and internal teams.
• Partner with Product, Data Engineering, Analytics, Client Success, Compliance, and Operations to ensure implementation readiness and alignment.
• Provide feedback to improve implementation methodologies, tools, templates, and overall process efficiency.
• Support onboarding, coaching, and knowledge transfer for new Implementation team members.
• Contribute to continuous improvement initiatives that enhance scalability, quality, and efficiency.

Requirements

• Bachelor’s degree in Business, Healthcare, IT, Data, Project Management, or related field (or equivalent experience).
• 3–5+ years of implementation or project management experience in healthcare technology, payment integrity, insurance services, analytics, or related fields.
• Experience with healthcare data structures and exchange file types (claims, eligibility, provider, pharmacy) and associated integration workflows.
• Strong understanding of data mining concepts, analytics workflows, and how data supports audit or recovery outcomes.
• Experience implementing both SaaS products and services‑based solutions.
• Proficiency with JIRA, Smartsheet, Microsoft Project, Excel, Word, PowerPoint, and Outlook.
• Excellent verbal and written communication and the ability to explain technical concepts to non‑technical audiences.
• Strong analytical, problem‑solving, and critical‑thinking skills with the ability to manage data‑heavy implementations.
• Ability to manage multiple priorities and deadlines in a fast‑paced environment.
• Strong relationship‑building skills and a customer‑centric mindset.
• High degree of professionalism, reliability, and consistency.
• Working knowledge of CMS requirements, healthcare regulations, and HIPAA.
• Ability to collaborate across distributed teams, lead through influence, and work independently with minimal oversight.
• PMP, PRINCE2, Agile, or similar certification preferred.

Tech Stack

• PMP

Benefits

• Top Medical/Dental/Vision offerings
• FSA/HSA
• Tuition reimbursement
• Competitive salary, 401(k) with company match
• Additional health and wellness benefits and perks
• Flexible and trusting environment where you’ll feel empowered to do your best work