Lead Solstice’s digital customer experience strategy aligned to commercial growth, operational scalability, and customer centricity
Develop and lead a multi-year, value-based digital roadmap
Be a People-Centered Leader, building an inclusive, engaging, and high-performance team; leading with empathy and accountability, and investing in team development
Own and redesign end-to-end customer journeys to identify and reduce friction points, redesigning journeys to be simpler, faster, and more predictable, while preserving consultative nature of technical sales
Evolve customer-facing digital platforms integrated with ERP, CRM, supply chain, quality, and product systems. Ensure platforms are secure and scalable
Lead AI-enabled customer engagement while ensuring IP protection, data security, and regulatory compliance to improve the seller’s experience
Define and drive success metrics, own business cases, and drive adoption through enablement and change management

Bachelor’s degree required; advanced degree preferred
10+ years of experience in digital customer experience, commercial transformation, or product management
Proven success delivering customer-facing digital platforms in complex B2B or industrial environments
Strong understanding of CRM, ERP, order-to-cash processes, and technical product information management
Demonstrated ability to lead cross-functional initiatives through influence
Highly Desirable: Experience in advanced materials, chemicals, industrial manufacturing, or engineered products; Familiarity with specification-driven sales and technical customer engagement; Practical experience applying AI and analytics to customer use cases; Experience partnering closely with R&D and manufacturing teams

Digital Customer Experience Platform Leader

Key skills