Key skills
Communication
About this role
Role Overview
- Provide non-clinical support to the assessment and evaluation of member needs
- Guide member/families toward and facilitates interaction with appropriate resources
- Conduct in-person and telephonic non-clinical assessments
- Collaborate with Humana associates as part of Care Management Support teams
- Assist member with scheduling physical and behavioral health office visits
- Assess enrollee barriers to healthcare services and arrange necessary supports
- Support enrollee compliance with their care plan and treatment adherence
- Attend Humana community events to connect with members and provide education
Requirements
- High School Diploma or equivalent
- Minimum two (2) years of experience with community resources, health agencies, or social services
- Must reside in Oklahoma
- Intermediate proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word)
- Exceptional communication and interpersonal skills
- Respect for cultural and demographic diversity
- Strong written communication skills and advocacy for members
Benefits
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Volunteer time off
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance