About this role

Communicate daily with Service Customer Care, Dispatcher, and Field Service Manager to determine work schedule
Train, motivate, and monitor job performance of Field Service Technicians
Inspect repairs and scheduled maintenance
Ensure safety practices
Review paperwork and timecards
Confer with customers and communicate issues to branch management
Maintain good customer relations
Travel to customer locations to troubleshoot, diagnose, and repair lift trucks
Perform operator training or train the trainer at customer locations
Pick up parts and replenish van inventory
Complete necessary paperwork

2-4 years related experience
High school diploma or equivalent
Valid driver's license, good driving record, and ability to safely operate lift trucks
Good mechanical and electrical aptitudes
Knowledge of electrical/electronic systems and hydraulics and internal combustion engines
Technical degree and welding experience preferred
Ability to read and understand electrical and hydraulic schematics
Good written/verbal communication, interpersonal, organizational, and motivational skills

Field Service Lead Technician

Key skills