Product Training Specialist

Role Overview

• Provide training and support to develop and grow Carrier distribution throughout North America
• Perform training for various levels of users, installers, and engineers of Carrier’s i-Vu® control system, hardware, and software
• Create an open learning atmosphere for students of all HVAC, DDC, and energy management levels

Requirements

• High School or GED
• 3+ years of experience in presenting, educating, or training in a technical industry or 3+ year’s of experience with Carrier i-Vu, Automated Logic WebCTRL, or other control systems
• 1 week travel per month within the United States
• Valid Driver License
• Training experience in HVAC, Building Automation Systems, or DDC (Direct Digital Controls) field
• Understand the equipment used in a control system i.e., Hardware, Networks and Software and comfortable with technical subject matter
• Understand mechanical, electrical, and lighting systems that commercial controls would interact with
• Demonstrated experience in hosting complex learning solutions
• English written and verbal communication skills
• Spanish or French will be an advantage
• Professionalism and credibility
• Problem-solving and business acumen skills
• Consulting capability with solid interpersonal, presentation and facilitation skills
• Coaching and mentoring others and challenge/influence peers and customers
• Understand instructional design theories, methodologies and best practices; i.e., interactive teaching methods and speak proficiently to an audience
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, SharePoint)
• Project management skills and deadline orientated
• Utilize Learning Management Systems (LMS) for eLearning distribution
• Carrier i-Vu® or Automated Logic WebCTRL® product specific knowledge and application knowledge
• Ability to take lessons and show a “real world” correlation to the task and be hands-on

Benefits

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability : Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance