Perform accurate data entry into the company's Transportation Management System (TMS)
Update and maintain shipment records and customer information
Follow established SOPs and training materials to complete tasks efficiently
Ensure all data entered is accurate, complete, and up to date
Organize and manage transportation-related documentation
Collect Bills of Lading (BOLs) and Proofs of Delivery (PODs)
Send follow-up emails to carriers and drivers regarding missing documentation
Assist with load closure processes
Track shipments from pickup through delivery
Monitor shipment statuses and verify driver ETAs
Communicate with carriers and drivers via email and phone when necessary
Update shipment milestones and tracking information within the TMS and to customers
Assist with load management and operational workflows
Support quoting and RFQ processes as responsibilities expand

Previous experience in logistics, freight brokerage, transportation, or supply chain operations
Excellent written and verbal English communication skills
Strong attention to detail and organizational abilities
Ability to learn new systems and processes quickly
Self-starter who requires minimal supervision after training
Comfortable following SOPs and recorded training materials
Proficient with email communication
Reliable internet connection and dedicated remote workspace
Familiarity with freight brokerage operations (preferred)
Understanding of transportation terminology and workflows (preferred)
Knowledge of TMS, BOL, POD, and track and trace procedures (preferred)
Experience with load tracking and freight documentation (preferred)
Intermediate Microsoft Excel skills (preferred)

Freight Brokerage Operations Virtual Assistant

Key skills