Contribute to establishment of process and metrics to ensure project delivery meets enterprise-wide standards and expectations.
Define and utilize methods and reporting mechanisms that track and monitor requirements, milestones, deliverables, decisions, etc.
Regularly review and assess status reports, project plans, change requests, requirements documentation and other project artifacts to ensure smooth project progression.
Conduct project postmortems; provide methods for measuring and monitoring of defined benefits and project outcomes.
Provide expertise and leadership in support of enterprise portfolio governance and oversight processes.
Support all stakeholders in developing and understanding project artifacts, available resources,and related EPMO portfolio processes.
Identify and resolve issues and conflicts within and between project, business, and/or technology teams.
Adhere to a structured project management methodology.

Bachelor’s degree or equivalent work experience required.
5+ years of relevant work experience leading teams that delivered projects utilizing a standard methodology/framework required.
Health Insurance or pharmacy benefits management industry experience preferred.
Experience in a role where work is highly visible and impact of team efforts involves many stakeholders at different levels of the organization required.
Strong knowledge of Microsoft products such as Teams, Word, Excel, Outlook required.
Participate in, adhere to, and support compliance program objectives.
The ability to consistently interact cooperatively and respectfully with other employees.

Manager, EPMO Operations

Key skills