Senior Solutions Engineer

Role Overview

• Keep abreast of the competitive landscape and emerging technologies in order to best position Zayo in the marketplace.
• Provide guidance and counsel in customer meetings throughout the sales cycle from discovery through close.
• Develop strong relationships with customer’s technical influencers and recommenders to be able to effectively resolve all technical objections and drive opportunities to closure.
• Build and communicate the customer-specific value proposition with client executives and key partners, articulating Zayo’s contribution to achieving each customer’s desired business outcomes.
• Write proposals and support the contracting process by ensuring that all technical and compliance needs are satisfied.
• Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems.
• Design the right solution options, optimizing the mix of capabilities, resiliency and cost to meet the customer’s needs, applying your expertise of local to global services.
• Employ your exceptional cross-functional leadership skills to manage design teams that include members of multiple departments and project manage complex and iterative designs to completion.
• Ensure the feasibility of the proposed solution with the operations and product teams.
• Document and diagram solutions to clearly outline all technical components.
• Participate in the creation and delivery of compelling face-to-face sales presentations that demonstrate technical knowledge of designed solutions and the Zayo products used in the design.
• Serve as a subject matter expert in one or more technologies and services.
• Educate and advise customers on key technology and industry trends.
• Actively participate in bidirectional knowledge sharing with your Zayo and Zayo’s business partner peers.
• Help develop the product and technical acumen of your sales counterparts.

Requirements

• Bachelor’s degree in computer science, engineering, or related field; or equivalent business or military experience.
• Minimum five (5) years experience in technical sales engineering / support role(s) within the telecommunications industry.
• Industry certification in two or more specialized technologies.
• Excellent communication skills
• written, verbal, listening, reasoning and objection handling.
• Proficient knowledge and use of common business applications including the Google and/or Microsoft suites.
• Ability to work autonomously and effectively on multiple projects and collaborate effectively with team members from multiple disciplines.
• Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment.
• Experience developing and delivering technical training programs.
• Expert-level technical skills in networking including optical, routing, switching, software-defined networks and network security.
• Understanding of business continuity and disaster recovery concepts and experience in designing for a variety resiliency requirements.
• Knowledge of application and data architectures, including public, private and hybrid clouds and edge performance and security demands.
• Ability to create technical designs and diagrams of customer solutions and articulate the design concepts to technical and business audiences.
• A results-oriented mindset.

Tech Stack

• React
• Switching

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave