Provide a comprehensive, proactive and “Patients First” experience for patients and visitors
Investigate, triage and resolve patient issues using the established HEART model
Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, and patient and record tracking
Schedule and track appointments, manage interpreter services, and process the workflow for the day

High School Diploma or GED
two years of experience in patient registration, appointment scheduling, or insurance processing, OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
Working knowledge of PC window applications
Ability to perform basic math sufficient to process insurance co-pays

Patient Service Specialist – Urgent and Outpatient Care

About this role