Client facing individual responsible for the delivery of consultancy services at a client site(s)
Plans, leads and delivers clinical command center programs, ensuring high quality delivery within area of responsibility and client satisfaction
Manages program deliverables, timelines, risks and resource requirements
Uses sound judgement to make decisions and solve moderately complex problems or tasks with client team or project team
Develops and demonstrates specialized knowledge related to patient flow, quality, hospital operations and clinical practice in hospitals and non-hospital settings
Serves as a resource for best practices and quality
Has awareness of latest technical developments in own area
Establishes credibility quickly, develops deep client relationships and engages with client stakeholders at all levels including executive-level sponsors and front-line caregiver teams
Brings new perspective on existing solutions
Uses technical experience and expertise for data analysis to support recommendations
Leverages internal and external sources to own function to arrive at decisions
Acts as a resource for colleagues with less experience
Works to build consensus
Leverages persuasion skills to influence others on topics within field

3-5 years of experience in hospital patient flow and/or consulting serving major US health systems
Role requires experience in healthcare consulting and knowledge of hospital operations
Demonstrated project management expertise or certification
Experience creating impactful executive client facing communications and presentations
Experience driving change using Change Management tools, LEAN or Six Sigma
Experience leading teams, delivering feedback and coaching successfully
Highly proficient in Microsoft Office Suite, especially Excel and Power Point
Able to travel to customer sites on a weekly basis Monday-Thursday

Senior Activation Consultant

Key skills