Dispatcher

Role Overview

• Utilize route management software to schedule, coordinate and dispatch specimen pickups
• Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
• Responsible for specific service area to ensure best possible solutions for client
• Achieve location productivity and expense targets while meeting customer expectations
• Ensure a balance between customer response time, accuracy and cost/productivity targets
• Follow standard procedures for field requests for service and dispatching calls
• Problem solve and provide potential resolutions for any specimen related issue
• Utilize multiple databases to process requests and inquiries
• Performs a variety of administrative/clerical duties as needed

Requirements

• High School Diploma or equivalent
• 6 months or more previous driver/courier experience
• Strong computer skills
• Strong attention to detail and organizational skills
• Ability to problem solve customer issues
• Able to lift up to 50 lbs.
• Flexibility to work overtime as needed
• Exceptional customer service
• Strong communication skills; both written and verbal
• Ability to work independently or in a team environment
• Comfortable working under minimal supervision

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• accrue up to 18 days of Annual Leave per year
• Sick Leave (0.0333) hours of sick leave for each hour of work capped at 64 hours per year
• Tuition Reimbursement
• Employee Stock Purchase Plan