Provide direct supervision, coaching, and performance management for case managers
Support staff in developing and implementing high-quality, individualized service plans aligned with participant goals
Conduct regular check-ins, case reviews, and supervision meetings to ensure accountability and professional growth
Identify training needs and support ongoing staff development
Oversee accurate, timely, and compliant data entry in the organization's case management system
Review case notes, service plans, assessments, and participant records for completeness, quality, and alignment with internal policies
Monitor program implementation to ensure fidelity to grant requirements, internal policies, and service models
Serve as a key liaison between frontline staff and senior leadership

3-5 years of experience in a program manager role or equivalent
Experience supervising case managers or direct service staff in a human services, nonprofit, or reentry-focused environment
Strong working knowledge of case management systems, documentation standards, and data quality oversight
Highly organized, detail-oriented, and comfortable holding staff accountable while providing supportive leadership
Committed to trauma-informed, equity-centered, and participant-driven service delivery
Clear, professional, and effective communication across diverse teams
Adaptable, solutions-oriented, and motivated by continuous improvement

Re-entry Services Program Manager

Key skills