Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues
Schedule and confirm patient appointments
Collect point of service payments, including patient copays and other forms of patient financial responsibility
Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs
Attend required meetings/huddles and collaboration within clinic team
Responsible for maintaining accurate new and current patient accounts, including insurance and billing information
Familiarity with HIPAA and 42-CFR part 2 desired

2+ years of prior front desk experience preferred
High School Diploma or equivalent
Excellent verbal and written communication skills
Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries
Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
Competent at working with a diverse population of colleagues and patients
Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
Team-player, able to work collaboratively in a multidisciplinary healthcare environment
Adaptable and agile within a dynamic work environment
Technologically capable, comfortable operating in multiple systems for communication and documentation purposes
Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
Embraces BrightView’s culture of compliance
operates with a high degree of integrity and compliance to work standards and regulatory requirements.

PTO (Paid Time Off)
Immediately vested and eligible in 401k program with employer match
Company sponsored ongoing training and certification opportunities
Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance
Tuition Reimbursement after 1 year in related field

Patient Services Representative

Key skills