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Product Quality Assistant at ICON plc | JobVerse
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Product Quality Assistant
ICON plc
Website
LinkedIn
Product Quality Assistant
United Kingdom
Full Time
1 hour ago
No Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Responsible for the handling of product returns, logging credit requests
Entry of Product Quality information into Complaints Database
Duplicate search to locate initial TC report
Adding any additional information into case e.g. reporter full address
Adding description of what products have been returned into case and coding batch number
Identifying any reported Safety information and passing this onto Safety Team
Labelling the returned products with Case Number
Weekly preparing a shipment of all returned products to send to HQ
Keeping a log of all requests for financial reimbursement from pharmacies
Printing and sending results of investigation to customers
Investigating and responding to any customer enquiries related to replacement / credit
Ad-hoc tasks e.g. Filing/Archiving, printing of letters
Requirements
Bachelor's degree in a scientific or healthcare-related field.
Prior experience in a PV or Product Quality type role
Knowledge of clinical trial processes, regulations, and guidelines.
Excellent organizational and communication skills.
Ability to work collaboratively in a fast-paced environment with attention to detail.
Right to work in the UK
Ability to commute to the office 1-2 times a week
Benefits
Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways
Apply Now
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