Key skills
Communication
About this role
Role Overview
- Responsible for the handling of product returns, logging credit requests
- Entry of Product Quality information into Complaints Database
- Duplicate search to locate initial TC report
- Adding any additional information into case e.g. reporter full address
- Adding description of what products have been returned into case and coding batch number
- Identifying any reported Safety information and passing this onto Safety Team
- Labelling the returned products with Case Number
- Weekly preparing a shipment of all returned products to send to HQ
- Keeping a log of all requests for financial reimbursement from pharmacies
- Printing and sending results of investigation to customers
- Investigating and responding to any customer enquiries related to replacement / credit
- Ad-hoc tasks e.g. Filing/Archiving, printing of letters
Requirements
- Bachelor's degree in a scientific or healthcare-related field.
- Prior experience in a PV or Product Quality type role
- Knowledge of clinical trial processes, regulations, and guidelines.
- Excellent organizational and communication skills.
- Ability to work collaboratively in a fast-paced environment with attention to detail.
- Right to work in the UK
- Ability to commute to the office 1-2 times a week
Benefits
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways