Key skills
Mentoring
About this role
Role Overview
- Key part of the seamless operation of highly critical IT systems
- Transforming the way businesses thrive in the digital age
- Ensuring customers' IT environments meet their every business need
- Orchestrating system setup and installation
- Troubleshooting and resolving issues effectively
- Diagnosing issues and offering technical solutions
- Responding to tickets and meeting SLAs with urgency
- Mentoring and assisting team members
- Collaborating closely with customers and expert technical teams
Requirements
- Technical knowledge and expertise in the given technology/service domain
- 5+ years of experience providing IT support
- Experience working in a customer facing environment
- Effective problem-solving skills to address issues and optimize with smarter way of working
- Bachelor’s degree in Computer Science, Information Technology, or related technical field
Benefits
- Flexible, supportive environment
- Professional development opportunities
- Well-being prioritization