Government Sales Representative

Role Overview

• Support Account Managers with account management activities that drive customer engagement, usage, retention, growth, and strategic account execution.
• Conduct targeted customer outreach, including power user, dormant user, and system administrator campaigns, to gather feedback, increase usage, support training needs, share resources, and strengthen agency engagement.
• Prepare quarterly usage reports, account review materials, presentation updates, and account documentation to support sales team preparation and customer engagement.
• Coordinate customer training and adoption activities by partnering with educational advisors, scheduling recurring training opportunities, sending reminders, supporting meeting logistics, and assisting with large ID rollouts.
• Execute outreach campaigns across Eloqua, LinkedIn, social media, and account-based marketing channels with personalized messaging and relevant offerings for target agencies.
• Support new business development and prospecting campaigns in partnership with Account Managers and Business Development representatives, including target program identification and opportunity development.
• Manage selected sales opportunities from prospecting through handoff, including lower-revenue account follow-up, opportunity development, and coordination with the appropriate account owner.
• Assist with product-focused campaign activity for solutions such as Jail Booking, Accurint TraX, and related offerings by identifying account fit, supporting trials, increasing product awareness, and driving adoption outreach.
• Monitor GovWin, SAM, GSA, and related resources for proposal requests, market research, capture opportunities, competitor information, renewal activity, buying-season support, and potential upsell opportunities.
• Learn product capabilities and demonstration skills for solutions such as Accurint Virtual Crime Center and Accurint TraX to support customer meetings, sales conversations, and engagement activities.
• Shadow discovery calls, customer meetings, demonstrations, and sales conversations to build knowledge of consultative selling, public safety workflows, customer needs, and internal sales processes.
• Accurately track outreach, sales activity, campaign progress, customer engagement, and opportunity updates using company systems.
• Maintain awareness of public safety market trends, customer needs, competitive dynamics, product capabilities, and internal sales processes to support continued development into a direct sales role.
• Perform all other duties as assigned.

Requirements

• Bachelor’s degree or equivalent experience preferred.
• US Citizen
• Early-career sales experience, customer-facing experience, business development experience, or strong interest in building a sales career preferred.
• Interest in public safety, government customers, investigative technology, data solutions, or mission-driven sales.
• Strong communication, organization, follow-up, and relationship-building skills.
• Ability to manage outreach campaigns, coordinate logistics, maintain accurate records, and support multiple account team priorities.
• Comfortable making outbound calls, conducting customer follow-up, and engaging with agency contacts in a professional and customer-focused manner.
• Ability to learn product capabilities, sales processes, account management practices, and public safety market dynamics.
• Proficiency with sales systems, Microsoft Office tools, presentation materials, and customer engagement tracking preferred.
• Ability to work independently while collaborating closely with geographically distributed sales, business development, and customer engagement teams.
• Willingness to travel as needed to support customer meetings, trainings, sales engagements, and industry events.
• Physical and/or logical access to criminal justice information is an essential function of this role; the successful candidate will be required to pass the company background check and an enhanced criminal background check in compliance with the FBI CJIS security policy, and may be subject to ongoing checks as required.

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice