Support the ongoing delivery of the VoC/CX program: coordinate daily processes and project management, track milestones and deliverables, and ensure smooth execution.
Implement and maintain customer feedback mechanisms: configure and manage customer surveys on our CX/VoC platform.
Perform quality checks to ensure consistency (e.g., logic, target audiences, fields, templates).
Analyze survey and feedback results: interpret findings, identify trends, and derive initial insights.
Reporting and communication: create dashboards, reports, and presentations for operational stakeholders and (depending on experience) senior management.
Track issues and dependencies in practice: monitor progress and identify dependencies or blockers between activities.
Support the rollout and adoption of CX performance measurement solutions across international markets.
Documentation and quality standards: maintain structured documentation, lessons learned, and process steps.

Currently enrolled in a Master's program in Business Administration, Marketing, Economics, or a related field.
Excellent project management and analytical skills.
Strong aptitude for executing operational tasks and supporting delivery.
Advanced Excel skills.
Experience with reporting and data visualization.
Comfortable using AI for data analysis.
Experience with survey/feedback tools or CRM is an advantage (not required).
Basic knowledge of VoC/CX (e.g., NPS, Customer Journey) is an advantage.

Responsible tasks in an international environment.
Mobile office option.
Structured onboarding phase with a mentor (“Buddy”).
Flexible working hours and work models.
Corporate benefits.
EGym Wellpass.
Various team events (Wiesn/Oktoberfest, Christmas party, after-work drinks, and rooftop BBQ events).
Small personal gestures for birthdays, anniversaries, and special occasions.

Working Student – Customer Experience

Key skills