Customer Experience, Retention Specialist
Cork, Munster, Ireland
Full Time
1 day ago
$35,000 - $40,000 EUR
No Sponsorship
Key skills
CRMCommunication
About this role
Role Overview
- Support pet owners throughout their journey with proactive follow-up
- Conduct meaningful communication and service recovery
- Manage post-visit follow-ups, review results with clients
- Reach out to clients due for important care (vaccinations, health checks)
- Use practice systems and CRM tools to track interactions
- Identify trends and highlight opportunities for improvement
Requirements
- Experience in a veterinary, healthcare or client-facing environment
- Understanding of the emotional side of pet care
- Confident speaking with clients, including during sensitive conversations
- Comfortable managing high volume of follow-ups while staying organized and detail-focused
- Experience with appointment booking, outbound calls, retention-focused work or clinical pathways (strong advantage but not essential)
Benefits
- Performance-related bonus up to €5,000 per annum
- Flexible working hours
- Internal development opportunities
- Exposure to group-level initiatives and client experience strategy