Key skills
CloudCommunicationTime ManagementSales
About this role
Role Overview
- Manage incoming enquiries via phone, email, and website
- Coordinate bookings, scheduling, and calendar management
- Assist with job allocation and scheduling updates
- Maintain accurate digital records, files, and documentation
- Support quoting and customer follow-up processes
- Liaise with clients, suppliers, and internal teams
- Assist with invoicing, data entry, and general administration tasks
- Maintain organised systems across OneDrive, Google Drive, Tradify,
- Xero, and associated business platforms
- Update and maintain website content
- Upload project photos, completed works, and service information
- Assist with social media posting and online engagement
- Support branding and marketing initiatives
- Assist with digital advertising and promotional material where required
- Ensure consistent branding and presentation across online platforms
- Act as an initial point of contact for enquiries
- Coordinate booking requests and scheduling confirmations
- Ensure enquiries are directed to the appropriate operational or sales
- personnel
- Follow up on pending enquiries and maintain communication with
- customers
- Assist with maintaining workflow coordination between administration
- and operations teams
Requirements
- At least 3 years of experience in an Administration Assistant, Operations Assistant, or similar support role
- Strong organisational and time management skills
- Strong communication and customer service abilities
- Experience with administration and scheduling systems
- Basic website editing and digital marketing knowledge
- Confidence using Microsoft Office, Google Workspace, and cloud-based systems
- Ability to multitask and work independently
- Experience with Xero, Tradify, Canva, or similar systems advantageous
- Strong attention to detail and initiative
Tech Stack
- Cloud