About this role
Role Overview
- Provides first-level technical support to the company for user inquiries and system security.
- Assists users with log-on problems, reinstating revoked security, and changes in access privileges.
- Troubleshoots system errors and lockups, and answers how-to system security questions.
- Routes second-level system questions to the appropriate individual/department.
- Processes all mainframe security requests and purchase approval security requests.
- Assist divisional LabCorp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue.
Requirements
- HS Diploma
- 1 or more years' experience in IT Customer Service
- 1 or more years' customer support experience
- 1 or more years' experience with strong phone contact handling skills and active listening abilities
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan