Customer Success Manager – Public Sector at GitLab

Partner with Public Sector customers to translate pre-sales command plans and desired business outcomes into clear, actionable objectives
Guide customers on how to use the GitLab platform effectively, drawing on common best practices, DevSecOps principles, and typical Git workflows and branching strategies
Map and manage the customer journey, and coach customers on how to adopt new GitLab use cases over time
Act as the primary GitLab liaison for your customers, coordinating responses to questions, issues, and escalations by working closely with Support, Product Management, Sales, Professional Services, and other teams
Own a defined book of business with responsibility for driving adoption, retention, expansion, and overall customer satisfaction
Stay current on GitLab releases and help customers understand and apply new features to their environments and use cases
Use project management skills to plan, track, and deliver customer enablement and success initiatives across multiple stakeholders

Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee)
Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention
Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives
Understanding of Git and common branching strategies, along with familiarity with the software development lifecycle and development pipelines
Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them
Ability to manage a portfolio of customers of varying sizes in the public sector, balancing priorities across multiple stakeholders
Strong verbal, written, presentation, and organizational skills
Demonstrated project management, analytical, and problem-solving skills

Customer Success Manager – Public Sector