Manage a portfolio of strategic Public Sector accounts.
Build and maintain strong customer relationships with key stakeholders, adopting a customer-centric approach to identify primary needs and help our clients achieve their goals through Alan.
Proactively detect potential signs of dissatisfaction and implement solutions to address them.
Ensure successful onboarding of new accounts and promote Alan’s position as a health partner to drive broad adoption among employees and administrators.
Analyze and present usage and consumption reports to customers through business reviews.
Identify and execute creative initiatives to increase engagement with existing customers.
Renegotiate contracts to ensure excellent value for customers while maintaining sustainable profitability.
Contribute to the development of our products and services by representing customers’ voices in discussions with Product teams.

At least 6 years of experience in a customer-facing role, including frequent interactions with C-level executives.
Full professional proficiency in French (excellent spoken and written communication).
At least an advanced level of English.
Experience working with very large organizations and potentially with unions.
Tact and empathy suited to strong negotiation skills.
Proven ability to positively influence key stakeholders and build long-term relationships based on trust and transparency.
Highly analytical, comfortable presenting in-depth data analysis to clients and solving complex problems.
Excellent active listening skills and strong ability to craft precise follow-up communications.
Growth mindset: able to adapt to new trends and develop a deep understanding of the health insurance market.
Currently based in (or willing to relocate to) Paris, Bordeaux, or Marseille.

Competitive compensation. Generous equity packages in addition to base salary.
Flexible offices. Excellent workspace at our Paris HQ or sponsored co-working hubs in Bordeaux or Marseille.
All the tools you need. Top-of-the-line equipment: MacBook Pro, keyboard, laptop stand, monitor, and noise-cancelling headphones.
Flexible vacation policy and working hours. Arrange your time as you see fit.
Comprehensive health insurance: Extensive coverage — 100% for you and your children, 90–100% for partners depending on country* (permanent contracts only).*
Commuter benefits tailored to each country.
Learning & training opportunities. A flexible training policy, free books, and budget to attend and speak at conferences when opportunities arise.
Personal growth through coaching: At Alan, coaching is core — every Alaner is paired with a dedicated coach from day one to maximize impact, support engagement, and develop potential in line with Alan’s values.
Parental leave. Extended parental leave for all new parents.

Key Account Manager

Key skills