Lead technical discovery with prospects to understand their existing delivery stack, carrier relationships, OMS/WMS/TMS integrations, and operational pain points.
Build and deliver tailored demos of Pulse AI and the full API — adapted to each prospect’s vertical (restaurant, grocery, retail, pharmacy, parcel, and more).
Scope and run proof-of-concept integrations, guiding prospects’ engineering teams through Burq’s API from webhook setup through live order flow.
Stay hands-on through the initial implementation on key deals — driving the first production orders before a clean handoff to post-sales and the forward deployed team.
Architect end-to-end delivery solutions for multi-stakeholder enterprise deals, spanning a customer’s engineering, operations, and procurement teams.
Respond to RFPs, security questionnaires, and technical due-diligence requests with clarity and speed.
Produce clean, detailed integration specs and handoff documentation for post-sales and engineering.
Surface prospect feedback and recurring objections to product and engineering to shape the roadmap — you are a primary voice of the customer in the pre-sales motion.

3–6 years in a technical, customer-facing role — Solutions Engineer, Sales Engineer, Forward Deployed Engineer, Implementation Engineer, or Developer Relations.
Experience in logistics, supply chain, transportation, delivery, or an adjacent industry. This is not a role we’ll teach the domain to — you already understand how delivery and fulfillment work.
Comfortable reading and writing code — you can walk a prospect’s engineering team through a REST API integration hands-on. Python, JavaScript, or similar.
Familiarity with TMS, OMS, and WMS platforms, and how they connect across an enterprise tech stack.
Strong commercial instinct — you can qualify a deal, navigate a multi-stakeholder buying process, and know when to accelerate versus slow down.
Excellent at translating technical capability into business value. You speak both API and P&L.
Experience with parcel, last-mile, or multi-carrier environments is highly valued.
Self-directed and energized by a fast-moving startup environment where you’ll help define how the function is run.

Nice to Have

Background in marketplace, on-demand, or gig-economy platforms.
Experience with delivery management platforms, route optimization tools, or carrier aggregators.
Familiarity with EDI, carrier APIs, label generation, or tracking event streams.
Exposure to enterprise retail, grocery, or pharmacy logistics at scale.

Senior Solutions Engineer

Key skills