Responsible for maintaining overall SLA for Technical Operations.
Work closely with ServiceDesk and Level 1 teams to streamline query management.
Must understand the business and application workflows of the supporting systems.
Responsible for proactive monitoring of application uptime and reduction in incidents.
Organize and coordinate major incident management and critical outages.
Triage and collate monthly operational KPIs to identify areas of process improvements.
Train and mentor team members on supporting systems.
Handle escalations and drive initiatives that enable the Level 2 support team to function more efficiently.
Automate and execute QA plans for EXL Digital solutions that utilize EXL Digital products and solutions to improve client outcomes.
Contribute to Cloud QA best practices around test automation, test execution, and result reporting for the Digital team.
Share QA findings with the Cloud COE and Digital peer teams to enhance future offerings.

Technical Skills required for the role.
Experience in writing Test Scenarios and test plan documentation.
Experience in automating test plans using the latest tools and techniques.
Experience in generating test metrics and reports to measure solution quality against business objectives and suggest product, system, and training improvements.
Experience testing Agile projects.
Experience in contributing to the creation and refinement of QA strategies.
Broad experience in different testing types – Functional testing, Regression testing, API testing, Integration Testing UAT, and Performance testing.
Must have Soft Skills:
Leverages teamwork to achieve organizational goals aligned with business outcomes.
Leading by example
Flexibility and agility
Business acumen
Desired Soft Skills:
Skilled in collaborating cross-functionally with geo-distributed stakeholders.
Comfortable presenting to stakeholders both internally and externally
Process Specific Skills:
MUST HAVE: Strong experience with Data Processing Pipeline.
MUST be able to hit the ground running.
Experience with Agile methodologies.
Experience with Test Automation processes and tools.

QA Engineer – Payment Domain

Key skills