About this role
Role Overview
- Provide dedicated client support, resolving tickets and addressing inquiries.
- Resolve requests with support from the team and the knowledge base.
- Analyze and classify the quality of tickets and associated evidence.
- Specify requests that will be forwarded to other departments.
- Reproduce and test scenarios in internal environments.
- Prepare queries.
- Perform parameterization and configuration of products/systems.
- Maintain and update the knowledge base.
- Assess and handle customer tickets.
- Prepare test scenarios.
- Create functional documentation.
- Create operational procedure documentation.
- Support and act as a liaison between the development team and external clients.
Requirements
- Bachelor's degree completed or in progress in Business Administration, Economics, Computer Engineering, or a specialization in customer service management.
- Knowledge of design patterns and user experience (UX).
- Experience working with SLAs (Service Level Agreements).
- Knowledge of the financial market and topics such as fixed income.
Benefits
- Comprehensive health coverage
- Career development and growth
- Flexibility and work–life balance