Fixed Operations Consultant – GM Protection

Role Overview

• Help drive Protection Products performance by working with our partnered dealerships to analyze their performance in key areas related to vehicle service contracts, used vehicle inspection and reconditioning, used vehicle contracting, and other protection products (GAP, Tire & Wheel, etc.).
• Assist with policy adherence, and process improvement.
• Based in Fort Worth, Texas and travel to franchised dealerships to serve as a trusted consultant to Service and Fixed Operations leadership.
• Analyze dealership claims and service performance data to identify loss drivers, operational gaps, and improvement opportunities related to GM Protection products.
• Conduct on‑site reviews of service processes, diagnostics, labor practices, parts usage, and administrative workflows to support loss prevention and policy compliance.
• Deliver hands‑on coaching and training to Service Managers, Service Advisors, and Warranty Administrators on GM Protection products and coverage, claims best practices and documentation, and loss control and prevention techniques.
• Develop clear, actionable improvement plans and follow‑up with dealerships to drive sustained performance improvement.
• Partner with GM Protection Sales, Claims, and internal teams to prioritize dealership visits and align on intervention strategies.
• Identify trends and recurring issues across dealerships and third‑party administrators (TPAs), and share insights with leadership to support continuous improvement initiatives.
• Present findings and recommendations clearly and confidently to dealership leadership and internal stakeholders.

Requirements

• Recent claims adjudication, review, and/or process ownership experience.
• Strong mechanical knowledge and experience within the automotive service industry.
• Experience as an automotive mechanical breakdown claims adjuster.
• Advanced knowledge of standard policies, procedures, and best practices related to warranty or service contract related operations.
• Understanding of warranty and service contracts in captive automotive dealership financing preferred.
• Understanding of insurance underwriting and regulations preferred.
• Excellent oral and written communication, interpersonal, persuasive communication and presentation skills.
• Display commitment to continuous improvement of business, customer, and team member environments.
• Ability to make sound business and management decisions to achieve company objectives.
• Proven ability to lead, collaborate, and partner with others.
• Strong relationship building and change management skills.
• Ability to prioritize while managing multiple tasks and responsibilities simultaneously.
• Must be proficient in computer software such as Excel, Word, PowerPoint, Salesforce, and SharePoint.
• Advanced knowledge of a variety of claims management system platforms.
• Effective planning, time management, negotiation, and delegation skills.
• Ability to travel up to 50%.
• Knowledge of dealership operations and Finance & Insurance.
• Risk management or claims administration experience.
• Manufacturer and/or ASE certifications, preferred.
• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

Benefits

• Generous benefits package available on day one to include: 401K matching
• bonding leave for new parents (12 weeks, 100% paid)
• tuition assistance
• training
• GM employee auto discount
• community service pay
• nine company holidays