Managed Services Project Lead

athenahealth is dedicated to creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Managed Services Project Lead will manage multiple projects and client engagements in a fast-paced healthcare services environment, ensuring high-quality delivery across revenue cycle operations while leveraging data insights to drive performance improvements.

Responsibilities:

• Lead multiple client engagements, ensuring successful delivery, achievement of project goals, and alignment with client expectations
• Manage third-party or vendor resources, including monitoring attendance, productivity, quality, and service level performance
• Analyze client performance across key revenue cycle metrics (e.g., accounts receivable, denial rates, charge lag, collections) and implement improvement plans as needed
• Identify and manage risks, issues, and escalations, ensuring timely resolution and clear communication
• Communicate regularly with clients, vendors, and internal stakeholders, providing status updates and actionable insights
• Facilitate project meetings and operational reviews to align on priorities and performance expectations
• Present business reviews and performance updates to client leadership, including trends, risks, and recommendations
• Use data and reporting tools to evaluate operational performance and support decision-making
• Integrate AI-enabled tools into workflows to analyze performance data, identify trends, and improve efficiency; guide team members on practical AI use in day-to-day operations
• Support development of standard operating procedures and workflow documentation
• Contribute to training materials and onboarding resources for team members or partners
• Assist in refining operational processes and identifying opportunities for efficiency
• Collaborate with cross-functional teams to address client needs and improve service delivery
• Participate in internal initiatives to enhance tools, reporting, or service models
• Share insights and best practices with peers to support team development

Requirements:

• 5+ years of experience managing multiple projects, including planning, execution, and stakeholder communication
• 5+ years of experience with end-to-end athenaOne revenue cycle workflows, including patient access, billing, and collections
• 3+ years of experience analyzing operational data and translating insights into measurable improvements
• 3+ years of experience in a client-facing role with accountability for outcomes and satisfaction
• Experience working with stakeholders in a business environment
• Strong written and verbal communication skills
• Ability to present information clearly to a range of audiences, including senior leaders
• Experience managing third-party vendors or external resources preferred
• Familiarity with healthcare billing processes, coding standards, and terminology preferred
• Experience with revenue cycle platforms and workflow tools preferred