Key skills
VoIP
About this role
Role Overview
- Support and Operations: Level 1 and 2 support for managing LAN/WLAN/WAN and Voice networks using the company’s monitoring tools.
- Troubleshooting: Diagnosis and resolution of medium
- and high-complexity incidents involving wired networks, corporate Wi‑Fi, carrier links and circuits in manufacturing and office environments.
- Equipment Configuration: Configuration and support of switches, routers and access points (Cisco, Huawei and Fortinet), as well as support for mobile devices on the corporate network.
- Voice and Video: Configuration, support and troubleshooting of fixed telephony, PABX, VoIP and video conferencing equipment integrated with the Teams platform.
- Physical Infrastructure: Installation, organization and maintenance of network outlets, structured cabling, racks and patch panels.
- Documentation: Preparation of technical performance reports, maintenance of the network equipment inventory and updating documentation and network topologies.
Requirements
- Support and Operations: Level 1 and 2 support for managing LAN/WLAN/WAN and Voice networks using the company’s monitoring tools.
- Troubleshooting: Diagnosis and resolution of medium
- and high-complexity incidents involving wired networks, corporate Wi‑Fi, carrier links and circuits in manufacturing and office environments.
- Equipment Configuration: Configuration and support of switches, routers and access points (Cisco, Huawei and Fortinet), as well as support for mobile devices on the corporate network.
- Voice and Video: Configuration, support and troubleshooting of fixed telephony, PABX, VoIP and video conferencing equipment integrated with the Teams platform.
- Physical Infrastructure: Installation, organization and maintenance of network outlets, structured cabling, racks and patch panels.
- Documentation: Preparation of technical performance reports, maintenance of the network equipment inventory and updating documentation and network topologies.
Tech Stack
- VoIP
Benefits
- Meal allowance: BRL 40.00 per day (meal voucher
- VR)
- Medical assistance: SulAmérica (Especial 100)
- with 30% copayment
- Life insurance
- Dental plan
- Gympass
- 20 days of paid leave