Key skills
Risk ManagementCommunicationCritical ThinkingCollaboration
About this role
Role Overview
- Manages specific projects to ensure goals are accomplished within prescribed time frames.
- Serves as initial contact for all patient complaints.
- Screens complaints for potential Patient Safety/Risk Management issues.
- Follows up with patients and related parties regarding complaints.
- Analyzes and reports trends on a monthly basis.
- Coordinates the reward and recognition program.
- Monitors responses to patient satisfaction surveys.
- Facilitates customer service classes as needed.
- Conducts benchmarking surveys with other institutions.
- Performs other duties as assigned.
Requirements
- Bachelor's degree
- Healthcare
- Registered Nurse
- Missouri Division of Professional Registration
- 3 years of healthcare work experience
- Analyze Information
- Critical Thinking
- Cross-Team Collaboration
- Customer Follow-Ups
- Customer Service Communication
- Deadline Management
- Detailed Reports
- Diplomacy
- Health Insurance Portability & Accountability Act (HIPAA)
- Information Collection
- Interpersonal Relationships
- Microsoft Office
- Oral Communications
- Project Prioritization
- Working Independently
- Written Communication
Benefits
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Free Metro transit U-Pass for eligible employees.
- Defined contribution (403(b)) Retirement Savings Plan, with university contributions starting at 7%.
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
- 4 weeks of caregiver leave to bond with your new child.
- Family care resources for childcare needs.
- Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.