Under general supervision provides 1st and 2nd line IT Technical Support to Travelers UK staff.
Ensures that customers have optimum use of corporate IT Systems, with specific responsibilities for all Core Systems, Personal Computers and Peripherals for the Travelers UK offices.
Working as part of the IT Technical Support team, assist with the day to day support of the Travelers PC desktop and supporting systems, and carry out any IT related requests, as instructed by the support manager.
Assist with the support for all PC hardware, laptops, printers, scanners, Mobile and PC based applications such as Microsoft Outlook and MS Office.
Work with third parties and pass calls to other teams within IT when required.
Utilize the IT Service Desk system effectively for the logging and tracking of incidents and requests within set SLAs.
Carry out internal moves and setup of presentation equipment for meetings as requested by business users in the IT Service Desk.
Perform other duties as assigned.

Related experience in a technical customer service position is preferred.
Business or Information Technology or related education and training preferred.
Experience supporting or training completed on the following is preferred: Apple iOS Mobile Device support (iPhone, Droid)
Network and connectivity technical knowledge preferred.
Business Application support experience preferred.
System Access experience preferred.
Technical Knowledge: Ability to handle multiple situations presented through multiple reporting channels.
Demonstrates a basic knowledge of infrastructure & application systems and of the systems areas supporting the business functions including agency system configurations and applications.
Effectively contributes and communicates with the immediate team, systems staff, other business units, service offices, agents, and customers through a collaborative style.
Able to recognize and analyse problems and develop timely solutions with some supervision.

Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

IT First Line Support Technician

Key skills