Program Management Manager – Technology Portfolio Operations, GenAI Strategy

Role Overview

• Establish and lead the TPMO GenAI Hub charter, roadmap, operating model, governance cadence, intake process, and success measures.
• Prioritize GenAI, automation, and data product use cases that reduce administrative effort and improve reporting, knowledge search, risk insights, operational metrics, and executive summaries.
• Lead reusable AI and automation solutions, including Copilot Studio agents, RAG-enabled knowledge search, Power Automate workflows, Power Apps intake, AI-assisted reporting, and dashboard automation.
• Partner with Technology, Data & Automation, enterprise GenAI teams, GCC resources, and TPMO leaders to move use cases from concept to production adoption.
• Establish responsible AI practices, including source traceability, human review, quality controls, issue management, documentation, and support ownership.
• Build AI fluency across the PM community through enablement, playbooks, office hours, showcases, communities of practice, and adoption tracking.
• Own demand intake, work classification, prioritization standards, and data hygiene to enable accurate planning and decision-making.
• Build and maintain role-based capacity models, utilization views, staffing scenarios, and rolling workforce plans.
• Translate demand signals into baseline, commit, and stretch resourcing scenarios with clear tradeoffs, constraints, and business impacts.
• Run workforce governance cadences to manage allocation, resolve capacity conflicts, reduce aging work, and improve delivery predictability.
• Define and govern demand, capacity, utilization, throughput, workforce, and service performance KPIs with clear data definitions and reporting routines.
• Deliver executive dashboards and operational readouts that provide a single source of truth for prioritization, staffing, and resourcing decisions.

Requirements

• Experience in Business Operations, Portfolio Operations, PMO/TPMO Operations, workforce management, transformation, automation, data-driven operations, or related leadership roles.
• Proven experience leading demand intake, prioritization, capacity planning, workforce management, governance cadences, KPI reporting, and executive decision support.
• Strong understanding of PMO/TPMO workflows.
• Experience translating operational pain points into scalable solutions.
• Practical familiarity with GenAI and automation.
• Advanced analytical, reporting, stakeholder management, communication, and change leadership skills.
• Strong governance mindset.
• Experience launching or leading AI, automation, PMO innovation, or digital transformation.
• Familiarity with Microsoft Copilot, Power Platform, and enterprise reporting architectures.
• Experience with responsible AI governance and data quality controls.
• Experience designing capacity planning routines and executive reporting.
• Familiarity with tools like Jira, ServiceNow, Power BI, etc.
• Relevant certification preferred.

Tech Stack

• ServiceNow

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service